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Location:Home » About Kusing » After Service

After Service

Quality Guarantee

Kusing guarantee that all the products and parts are original package and come from original manufacturer;

With the identity of OEM and support form original manufactory, we ensure stable and reliable quality of our products.

Ensure seable and reliable quality of our products.

Kusing will be responsible for repairing or replacing with new parts for all the malfunction caused by gensets manufacturing objection

(within 1year or 1000 hours running after delivery),but it does not include wearing parts, general gadget and any great damage caused by unsuitable operation & maintenance even still under guaranty.

 

Training

To help users to master the operation, manual and maintenance of Gensets, we specially provide primary/secondary courses for them in the local or factory. we will also carry on upgrsde training course termly.At the same time,the customer is allowable to access to join the training course in Asia base that is held by the original engine manufacturer.

 

Service

Servide Style

?Provide service depend on the after service network of ourselves Provide double service guarantee depend on the service 

?Resource of word famous engine manufacturer and their agent in the world.

 

Pre-sales Service 

?Provide technical service.

?Ass GA drawing of Genset&Schedule Drawing of Installation and so on.

?Solve various consultation of customer

?Help to choose the optimum scheme

 

After-sales Service

?Gensets installation and debugging

?Environment protection project

?Residual heat utilization project

?Fire protection inspect and test

?Training

?Maintenance guidance

?Fault remedy and difficult problem explanation

?Prompt&ample supply of spare parts,timely repair

?Gensets mandatory management

 

Service Guarantee

?Set up users’ record tracking service and termly check

?Organize centralized training for the operator of user

?Our staff can be on duty according to customer’s requirement in special condition

 

Spare Parts

?Original manufacturer authorize spare parts service and dealer

?Provide sterling spare parts of original manufacturer

?Rapid response in 24 hours,global consignment